We work with some of the world’s biggest organisations. From creating award-winning bespoke e-learning, to designing an online course to counter terrorism, our skills are limited only by your aims and imagination.

NaCTSO – ACT (Action Counters Terrorism) case study

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NaCTSO (CT Policing’s National Counter Terrorism Policing Office) is a police unit that supports a network of 190 counterterrorism security advisers who work within local police forces to provide help, advice and guidance on counterterrorism protective security to specified industry sectors.

In 2017, NaCTSO, working with the Crowded Places Information Exchange (CPIE), identified the need for an e-learning course to help individuals within UK businesses better understand and mitigate against terrorism.

Highfield e-learning was commissioned to develop counterterrorism e-learning that would eventually be offered to all UK-registered businesses for free. In particular, NaCTSO wanted to draw on Highfield’s experience of developing high-quality and authoritative learning systems capable of delivering training to high volumes of learners within short time frames. Named ACT (Action Counters Terrorism) Awareness, the e-learning replaced previous campaigns that involved issuing businesses with slide presentations so they could self-deliver to their own employees, with a digital offer that provided a more cost-effective and efficient method of delivery, which would improve learners’ confidence when dealing with situations. Throughout its development, Highfield was aware of the sensitivities and nuances around counterterrorism information, and sought to create a course that recognised these considerations without scaremongering or generalisation.

The e-learning includes interactive video scenarios and instructional tutorials, combined with visual and audio footage, to create engaging learning, with modules covering key areas such as identifying security vulnerabilities, responding to suspicious behaviour, dealing with a suspicious item, how to deal with a bomb threat, and responding to firearms or weapons attacks.

Within three months of launching the e-learning, it had reached over 1,200 businesses, comparing favourably with the previous approach that had engaged with 400 businesses over two years. This course is now available to over 4 million learners and can be accessed for free via https://www.gov.uk/government/news/act-awareness-elearninghttps://counterterrorism.police.uk/ and https://act.campaign.gov.uk/ ACT has been hugely supported by Marks & Spencer, who sponsored the development of the e-learning – along with the Mayor’s Office for Policing and Crime (MOPAC).

We are currently working with NaCTSO to further expand the reach of this course to the public.

In their own words:

Speaking on the overall success of the campaign against the set performance objectives, National Coordinator for Protect and Prepare Policing, Chief Superintendent Nick Aldworth at NaCTSO, stated:

‘We are facing a terrorist threat which is rapidly evolving, with new methodology and tactics which require us to adapt at pace if we are to protect our people and infrastructure.

This e-learning is a perfect example of how we are adapting to meet the threat, and it has revolutionised how we deliver vitally important safety information to the private sector.

This package will have a positive impact on how we train industry staff for years to come and is actively helping to boost our collective security through its unique ability to reach millions of people in a matter of months.’

PepsiCo Blended Training Solution case study

The client

PepsiCo is a large international food manufacturer offering some of the world’s best-known brands.  The PepsiCo portfolio includes drinks such as Pepsi , Tropicana and Copella, and snacks including Walkers and Quaker.  It also includes retailers such as Pizza Hut and KFC.

The requirement

PepsiCo’s R&D teams based in the UK, US, and Middle East are constantly innovating. New products are created along with new versions of existing products. This process required a cost-effective and efficient method of ensuring that people preparing the products have the appropriate level of training.

Our solution

Highfield e-learning have developed a number of e-learning solutions for Pepsico.

Highfield e-learning developed a number of e-learning solutions for PepsiCo.

  • Good manufacturing practice
    • Classroom-based course with supporting printed materials and interactive training presentation
    • Full e-learning course
  • Food Safety Overview
    • Short food safety refresher
    • Translations into Russian and German
  • Food Safety Level 2
    • Customised versions of off-the-shelf Highfield products
    • Bespoke 1 hour introduction to microbiology
  • HACCP
    • This is an ongoing project to produce a series of HACCP e-learning modules that reflect the needs of the business

Customer testimonial

‘As a fast-paced global food company we needed to develop a company training program for our R&D colleagues and Highfield provided an efficient, timely service and product tailored to our needs and standards with ongoing ad hoc support. Thank you Highfield!!’

Gill George, Food Safety Specialist, Food Safety Team, R&D Europe Operations Team

Nestle case study

The client

Nestlé Professional is an international organisation that provides vended beverage solutions to the out of home market.  With an office in every major territory, Nestlé offers products under a huge range of brands, including Nescafé, Nescafé Milano, Nestea, Nesquick and Milo.

The requirement

Nestlé had a unique problem.  As a quality focused organisation it needed to ensure that beverages across the globe all had the same taste, quality and level of safety.  However, more than 80% of its end product is made up of a substance they cannot control – water.

Water quality and safety varies significantly across the world and even across individual cities.  Nestlé needed a way to level the playing field when installing their machines in a customer’s facility.

Our solution

Highfield produced the Water Management Tool.  This easy-to-use system asks a number of questions on water quality and safety.  At the end of the process the system recommends a combination of water filters which, when fitted, would ensure that the quality and safety of the water is consistent. 

This system has dramatically reduced the amount of time required to ascertain the correct combination of filters.  Following its launch, the system was adapted to show recommendations from a number of suppliers.  This additional functionality gave Nestlé the power to manage costs without making any compromises on safety or quality.

Customer testimonial

‘We appreciate working together with you as a team, with alignment, discipline, consent and good communication to be able to ensure efficiency, target and result-orientated work in high quality. This only works in A GOOD TEAM!’

Ulrike Fuchs – Nestle Professional Beverage Centre

Royal Voluntary Service case study

The client

RVS (Formerly WRVS) is a charitable organisation offering support services to healthcare providers in the UK.

The requirement

RVS required a flexible food safety and health and safety training system in addition to customised manual handling training. The training had to be interactive and simple to use to account for RVS’s user base, which included a high number of volunteers who were at or above retirement age.

Our solution

Highfield provided an off-the-shelf food safety and health and safety training and certification package. We subsequently provided a bespoke manual handling course. To ensure the content was relevant we filmed interactive video exercises on-site using products, uniforms and environments that would be familiar to employees and volunteers.