Terms & Conditions

You (the ‘Customer’/’You’/’Your’) must agree to these terms and conditions before ordering from First For Training PTY LTD t/a Highfield elearning (‘we’ ‘us’ ‘Highfield’).

Clicking on the ‘place order’ button indicates that you agree with all terms and conditions stated herein. You should read these terms and conditions before placing an order, they contain important information.

We have tried to state our terms and conditions as clearly as possible, however, if you have any queries at all about these terms and conditions, please do not hesitate to contact us.

Contents:

  1. Terms
  2. Who we are
  3. E-mail and attachments
  4. Order process
  5. Delivery
  6. The goods
  7. On-screen Assessment Platform
  8. Digital downloads
  9. Copyright
  10. Prices and payment
  11. Delivery
  12. Liability
  13. Refunds, Cancellation and Credit Notes
  14. Termination
  15. Personal information and data protection
  16. Credit/ debit card payment
  17. Assignment
  18. Force majeure
  19. General
  20. Communications

Definitions

In these Conditions, the following definitions apply:

Centre Agreement means, if applicable, the agreement entered into between you and Highfield setting out: (a) the various policies you agree to adhere to as part of the agreement; (b) the rights and obligations of Highfield; and (c) your rights and obligations;

Contract has the meaning set out in clause 4.5;

Digital Downloads means training materials (including but not limited to encompass books, presentations and videos) available for purchase and download on the Highfield Website;

Goods means the goods purchased by you in accordance with the Contract;

Insolvency Event means a party: (i) enters liquidation; (ii) has a receiver, liquidator, administrator, trustee or an individual with a similar role appointed over any of its assets; (iii) proposes to make arrangements with its creditors or goes into liquidation; or (iv) suffers an event which, under the law of any jurisdiction, is equivalent to any of the acts or events specified above;

On-screen Assessment Platform means the online software application which may be provided to you by Highfield in accordance with the Contract;

Terms means these terms and conditions as amended from time to time together with any special terms agreed in writing between you and Highfield;

Website means the Highfield Website at www.highfieldelearning.com.au; and

Working Day means a day (other than a Saturday, Sunday or a public holiday) when banks in Sydney are open for business.

  1. Terms
    • Subject to any variation under clause 3, the Contract (as defined below) shall be on these Terms and the Privacy Policy (as defined below) to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any purchase order, confirmation of order, specification or other document).
    • No terms or conditions endorsed on, delivered with or contained in your purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
    • These Terms apply to all Highfield’s sales of Goods to you and any variation to these Terms and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of Highfield. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of Highfield which is not set out in the Contract.
    • If you are a company that has signed up to the Centre Agreement or any other agreement which incorporates these Terms, you agree to comply with any policies referred to in such agreement as amended from time to time.
  2. Who we are

Highfield can be contacted directly by any of the means below:

  • 2.1 Mail

Australia Office
42 Pindari Crescent
Karabar
Queanbeyan
NSW 2620

  • 2.2 Telephone

AU – 0438376332

2.3 Email

AU – info@firstfortraining.com.au

2.4 Contacts

Director – Andrew Mathieson

  1. Email and attachments
    • 3.1 Highfield will not send you an email with an attachment unless you specifically request it. We will not ask you to confirm any of your details by email. Should you receive an email with an attachment indicating that it is from Highfield, and you have not specifically asked for the attachment, you should not open it as it may not be from us.
    • 3.2 All of Highfield’s e-mail enabled computers are running up-to-date antivirus software. Although every reasonable effort has been made to ensure that our computers are virus free, we cannot be held responsible for any loss or damage to computers or other equipment caused by opening a file from, or indicating that it is from, Highfield.
  1. Order process
    • 4.1 Our privacy and cookies policy (the ‘Privacy Policy’) sets out the terms on which we process any personal data we collect from you or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. It also sets out information about the cookies we use on our site.
    • 4.2 Each order or acceptance of a quotation for Goods by you from Highfield shall be deemed to be an offer by you to buy Goods subject to these conditions.
    • 4.3 No order placed by you shall be deemed to be accepted by Highfield until a written acknowledgement of the order is issued by Highfield or (if earlier) Highfield delivers the Goods to You.
    • 4.4 You shall ensure that the terms of your order and any applicable specification are complete and accurate.
    • 4.5 Any quotation is given on the basis that the Contract shall come into existence upon dispatch by Highfield of the acknowledgement of order or, if earlier, dispatch of the Goods to you (the “Contract”). Any quotation is valid for a period of 30 days only from its date, although may be withdrawn by Highfield at any time without notice.
  2. Delivery
    • 5.1 Unless a specific agreement has been made, the following will apply:
      • 5.1.1 for orders within Australia received before 17:00, the Goods will normally be dispatched the following Working Day. Orders will normally be dispatched using a 5-7 Working Day service. It should normally take no longer than 10 Working Days to receive the Goods. If you have not received the Goods within 10 Working Days please contact us; and
      • 5.1.2 for orders outside the UK, delivery charges may be shown as Au$0.00. You may be contacted before shipping to confirm the delivery costs.
    • 5.2 If the delivery arrangements differ from above, you will be informed at the point of ordering, or by email as close as possible to the time of ordering.
    • 5.3 At any time before your order is dispatched, you have the right to cancel your order without payment or prejudice.
  1. The Goods
    • 6.1 All Goods are subject to availability. As a result of continuous product improvement, the specification or design of Goods may vary from that shown. Any samples, drawings, descriptive matter or advertising produced by Highfield and any descriptions contained on the Website are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the Contract nor have any contractual force.
    • 6.2 It is your responsibility to ensure the suitability of the Goods offered for any particular purpose prior to purchasing the Goods.
  2. The On-screen Assessment Platform
    • 7.1 Highfield may during, and subject to the terms of, the Contract make available to you the On-screen Assessment Platform so that you can offer your customers the means to take examinations online.
    • 7.2 Highfield shall use reasonable endeavours to procure that the On-screen Assessment Platform is available for use by you 24 hours a day, seven days a week, subject to any planned, unscheduled and emergency maintenance of the On-screen Assessment Platform.
    • 7.3 Highfield warrants that it has and will maintain all necessary licences, consents and permissions necessary to provide you with the On-screen Assessment Platform.
    • 7.4 You shall be responsible for ensuring that your network, hardware and systems are capable of using and/or are compatible with the On-Screen Assessment Platform.
    • 7.5 Subject to clause 12.3 and without prejudice to clause 12.4, the obligation at clause 7.2 shall not apply to the extent that any delay or failure of the On-screen Assessment Platform is caused by your use of the On-screen Assessment Platform contrary to Highfield’s instructions (or contrary to clause 7.4), or modification or alteration of the On-screen Assessment Platform by any party other than Highfield or Highfield’s duly authorised contractors or agents, and Highfield:
      • 7.5.1 does not warrant that your use of the On-screen Assessment Platform will be uninterrupted or error-free, or that the On-screen Assessment Platform will meet your requirements; and
      • 7.5.2 is not responsible for any delays, failures (whether in whole or in part) of the On-screen Assessment Platform, or for any losses, claims, costs, expenses or damages resulting from any such delays or failures whether caused by Highfield or any third party.
  3. Digital Downloads
    • 8.1 The content of our Digital Downloads do not constitute advice and should not be relied upon by you when making or refraining from making any decision.
    • 8.2 Subject to clause 12, we will not be liable to you for any economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever that arise out of or in connection with the content, purchase and/or download by you of:
      • 8.2.1 the Digital Download; and/or
      • 8.2.2 materials the same as or similar to the Digital Downloads that are not provided or created by Highfield.
  4. Copyright
    • 9.1 You acknowledge and agree that Highfield and/or its licensors own all intellectual property rights in the Goods. Except as expressly stated herein, the contract does not grant you any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Goods.
    • 9.2 Subject to clause 3, no part of any publication, training materials, CD ROM, DVD, video production or any of Highfield’s works may be reproduced by you. These works may not be stored in a retrieval system, or transmitted in any form or by any means electronic, photocopying, recording or otherwise without prior written consent from Highfield.
    • 9.3 Notwithstanding clause 2, if the Goods you purchase from us include a Digital Download, you shall be entitled to download and use such Digital Downloads from the Website without a licence from us. All intellectual property rights in such Digital Downloads, as between you and us, shall be owned by us both before and after purchase by you of the Digital Download.
    • 9.4 Goods provided to you on a preview only basis must not be used for training purposes until you purchase such Goods and/or must not be provided to and/or made accessible to any third party.
    • 9.5 You must obtain our express written consent to allow you to employ the use of direct links to our website assets (PDFs, images or other artefacts) from your website. You can obtain this by emailing support@highfield.co.uk.
    • 9.6 Any direct links must be reasonable, proportionate and not place undue bandwidth requirements upon the Website.
    • 9.7 If you fail, or we have reason to believe that you have failed, to comply with clauses 9.5 or 9.6above, we reserve the right at our sole discretion to restrict your ability to directly link to said assets.
  5. Prices and Payment
    • 10.1 You shall pay for the Goods at the point at which you purchase the Goods via the Website. The price of the Goods shall be confirmed prior to you purchasing the Goods.
    • 10.2 All prices in our catalogue, leaflets and on the Website are in Au$, exclude GST and delivery and were correct when published. We reserve the right to change the advertised price before an order is placed. You shall be notified of such amended price prior to purchasing the Goods.
    • 10.3 removed
    • 10.4 Title to the Goods shall not pass to you until the earlier of:
      • 10.4.1 Highfield receives payment in full (in cash or cleared funds):
        • 10.4.1.1 for the Goods; and
        • 10.4.1.2 for any other goods and services that Highfield has supplied to you in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums; and
      • 10.4.2 you resell the Goods, in which case title to the Goods shall pass to you at the time specified in clause 6
    • 10.5 Without prejudice to clause 5, Goods returned to Highfield without agreement or in a damaged condition will be rejected and returned to you at your cost.
      • 10.5.1 store the Goods separately from all other goods and ensure the Goods are readily identifiable as Highfield’s property;
      • 10.5.2 not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
      • 10.5.3 maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
      • 10.5.4 notify Highfield immediately if it becomes subject to an Insolvency Event; and
      • 10.5.5 and Highfield shall have the right (acting reasonably) to enter your premises or a third party’s premises where the Goods are stored to assess your compliance with clauses 10.5.1 to 10.5.5, in which case you agree to provide all cooperation and information reasonably requested by Highfield give Highfield such information relating to the Goods as Highfield may require from time to time,
    • 10.6 Subject to clause 10.7, you may resell or use the Goods in the ordinary course of business (but not otherwise) before Highfield receives payment for the Goods. If you resell the Goods before that time:
      • 10.6.1 you do so as principal and not as Highfield’s agent; and
      • 10.6.2 title to the Goods shall pass from Highfield to you immediately before the time at which you resell the Goods.
    • 10.7 If before title to the Goods passes to you, you become subject to an Insolvency Event then, without limiting any other right or remedy Highfield may have:
      • 10.7.1 your right to resell the Goods or use them in the ordinary course of business ceases immediately; and
      • 10.7.2 Highfield may at any time:
        • 10.7.2.1 require you to deliver up all Goods in your possession that have not been resold, or irrevocably incorporated into another product; and
        • 10.7.2.2 if you fail to do so promptly, enter any of your premises or any premises of a third party where the Goods are stored in order to recover them.
    • 10.8 Highfield may, at its option, terminate your right to resell or use the Goods as set out in clause10.6, in which case Highfield shall have the right to enter any of your premises or any premises of a third party where the Goods are stored in order to recover them.
  6. Delivery
    • 11.1 For delivery timescales please refer to clause 5.1.
    • 11.2 Risk of loss or damage to the Goods shall pass to you upon delivery whether or not the Goods have been paid for.
    • 11.3 Without prejudice to clause 13, damage to Goods must be noted at the time of delivery and claims must be notified to Highfield within 14 days of delivery to you. Claims for non-delivery of Goods must be notified to Highfield within 7 days of the invoice date.
    • 11.4 Without prejudice to clause 13, faulty Goods will be accepted for return within 14 days of delivery to you if they are returned undamaged.
    • 11.5 Without prejudice to clause 13, Goods returned to Highfield without agreement or in a damaged condition will be rejected and returned to you at your cost.
    • 11.6 Without prejudice to clause 13, proof of delivery of returned Goods must be retained by you. Returned videos obtained for preview should be sent by a recorded mail option.
  7. Liability
    • 12.1 This clause sets out Highfield’s entire liability to you.
    • 12.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
    • 12.3 Nothing in the Contract excludes or limits our liability:
      • 12.3.1 for death or personal injury caused by our negligence; or
      • 12.3.2 removed; or
      • 12.3.3 for any matter which it would be illegal for Highfield to exclude or attempt to exclude its liability; or
      • 12.3.4 for fraud or fraudulent misrepresentation.
    • 12.4 Subject to clause 12.3:
    • 12.4.1 Highfield’s total liability in contract (including pursuant to an indemnity) arising under or in connection with the Contract, whether in tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, shall be limited to a sum equal to the price paid or payable by you for the Goods; and
    • 12.4.2 we shall under no circumstances be liable to you for any pure economic loss, loss of profit, loss of business, loss of data, loss of revenue, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
  8. Refunds, Cancellation and Credit Notes
    • 13.1 removed.
    • 13.2 You are entitled to a 14-day ‘cooling off’ period from the date you receive the Goods under the Consumer Contract Regulations, during which time you may return Goods purchased through the Website, subject to clause 13.3, for a refund or exchange, for any reason.
    • 13.3 If you wish to exercise your rights under any Regulations, you can do so by informing us of your intentions in writing or by completing the model cancellation form. Any refund will be limited to the cost of the Goods purchased. You must return the Goods to us within 14 Working Days of the date on which you notify us that you wish to cancel the Contract. You will be liable for all shipping costs incurred in returning the Goods to us. The Goods must be returned undamaged and unused. The Goods must be returned using a recorded and insured delivery service. Non-faulty items returned may be subject to a restocking fee.
    • 13.4 Your refund will be issued within 14 days of receipt of the undamaged, unused Goods. We reserve the right not to issue a refund if, upon inspection, the Goods are found to have been used or damaged in any way. This does not affect your statutory rights.
    • 13.5 removed
    • 13.6 Except for the provisions of clauses 1 to 13.5 which only apply if you are a consumer, it is company policy not to issue cash refunds. Notwithstanding clauses 13.1 to 13.5 above, you may, with our prior written consent, return unused Goods and have your account credited by way of a credit note for future orders subject to the following conditions:
      • 13.6.1 the Goods must be in a good condition, unopened, unused and undamaged;
      • 13.6.2 you are able to provide us with the original invoice or proof of purchase;
      • 13.6.3 you are responsible for the cost of returning the Goods to us.
    • 13.7 If you are a business customer and have signed up to a further agreement, you must comply, in addition to the conditions set out in clause 13.6, with any conditions set out in our credit/invoicing policy which you agree to adhere to as part of the Centre Agreement.
    • 13.8 Notwithstanding clause 13.6, we reserve the right to refuse to provide you with a credit note for any reason and may charge you an administrative fee for our reasonable costs incurred in arranging such credit note.
    • 13.9 When a credit note is issued, it is valid for 12 months and may be used against any Highfield products. If your credit note exceeds the purchase price of the good(s) you are purchasing, no change will be given for the unused portion of the credit note. Where your credit note is less than the purchase price of the good(s) you are purchasing, you must pay the outstanding balance.
    • 13.10 It is important to keep your original credit note safe as copies will not be accepted. The credit note number reference must be presented prior to the point of purchase in order for the good(s) to be collected or delivered.
  9. Termination
    • 14.1 Highfield may terminate this Agreement immediately if: (i) the Customer is in material breach of the Contract and, if remediable, has not remedied the breach within 20 (twenty) days of service of a notice requiring remedy of such breach; (ii) the Customer ceases to trade or is unable to pay its debts, suspends or threatens to suspend payment of its debts or enters into an Insolvency Event.
  10. Personal Information and Data Protection
    • 15.1 Please access our Privacy Policy for details as to how we use your personal data,
    • 15.2 We will process your personal data in accordance with the relevant law as far as is possible,
    • 15.3 Your credit/debit card details will be kept for the duration of the transaction for which they were supplied only. Upon satisfactory completion of the transaction, your credit/debit card details will be removed and destroyed. No record of them will be kept, electronically or otherwise.
  1. Credit/Debit Card Payment
    • 16.1 Secure credit/debit card processing service for this site has been provided. Your details may be transferred to the provider for the sole purpose of processing any transactions you have instigated.
    • 16.2 Under no circumstances will your credit/debit card information passed on, sold or loaned to any third party. Your credit/debit card information is kept for the duration of the transaction in question only. If you are in any doubt, we are happy to take credit/debit card payments over the phone or accept payment by cheque.
    • 16.3 You should ensure that you have established a secure connection before supplying any credit/debit card information. For more information on how to tell if you are viewing a secure or non-secure site, please see your browser’s documentation.
  2. Assignment
    • 17.1 Highfield may assign the Contract or any part of it to any person, firm or company.
    • 17.2 You shall not be entitled to assign the Contract or any part of it without the prior written consent of Highfield.
  3. Force majeure
    • 18.1 Highfield reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by you (without liability to you) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Highfield, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 180 days, you shall be entitled to give notice in writing to Highfield to terminate the Contract.
  4. Communications

    For the Australian office:
    • 19.1 All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid tracked post:
      • 19.1.1 (in case of communications to Highfield) to its registered office or such changed address as shall be notified to the Customer by Highfield; or
      • 19.1.2 (in the case of the communications to the Customer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Customer set out in any document that forms part of the Contract or such other address as shall be notified to Highfield by the Customer.
    • 19.2 Communications shall be deemed to have been received:
      • 19.2.1 if sent by pre-paid post, five days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
      • 19.2.2 if delivered by hand, on the day of delivery.
  1. General
    • 20.1 Each right or remedy of Highfield under the Contract is without prejudice to any other right or remedy of Highfield whether under the Contract or not.
    • 20.2 If any provision, clause or sub-clause of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
    • 20.3 Failure or delay by Highfield in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
    • 20.4 Any waiver by Highfield of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
    • 20.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by any person that is not a party to it.
    • 20.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by Australian law and the parties submit to the exclusive jurisdiction of the NSW courts.

cookies policy

Highfield Privacy Policy

Introduction

First For Training PTY LTD in partnership with Highfield elearning (“Highfield”) has created this document to demonstrate its commitment to data privacy and its alignment to the requirements of the appropriate legislation in respect of handling and processing personal data.

Highfield is registered with the UK Information Commissioner’s Office as a Data Controller and Data Processor.

Data received from courses

We (or our third party sub-processors acting on our behalf) will collect and process data that is provided to us by centres/customers. Personal data may be included in the data you provide about learners, tutors, assessors and centre contacts. It is important that contractual arrangements with those individuals clearly set out how you will use their data and with whom it could potentially be shared. We require all our customers to comply with the GDPR.By adding individuals’ personal data to Highfield’s systems, or by sending personal data via email or by other methods to Highfield, you give consent to us processing the data and you confirm that you have obtained the appropriate consent from the relevant individuals for the personal data to be processed by Highfield. Highfield will retain and use this data to perform the contract between us whilst you remain a Highfield Customer and further will use it where it is in Highfield’s legitimate interest, for example fraud prevention.

Learner Data

You may provide us with personal data about learners when you add learner details to courses, work-based learning awards or exams. We will collect this as a Data Controller in our role as an Awarding Body. The personal data is usually limited to the details required for us to undertake the basic functions of an Awarding Body and the certification process. These details will include (but may not be limited to) a learner’s name, date of birth, gender, telephone number and qualification awarded. For certain qualifications, such as those within the security industry, data held will include photo images and signatures in line with the Security Industry Authority’s (“SIA”) requirements.

In line with our regulatory requirements and requirements to deliver future services such as certificate re-prints and the confirmation of awards, this basic learner-level data will be held by Highfield indefinitely.

Data sharing

Other than as set out in the next paragraph and even where we collect personal data in the capacity of a Data Controller, we will never distribute or share personal data that is held on our system with any third parties other than Highfield’s employees, consultants and sub-contractors.

We may share personal data with regulatory bodies in respect of:

  • security qualifications: learner details, including photo ID and signatures, will be provided to the SIA; and
  • investigations carried out by regulatory bodies.

Highfield have a number of suppliers of services where personal data is shared including but not limited to:

  • Database hosting supplier for the hosting of our databases

Further information regarding specific companies can be provided on request.

Marketing

Highfield maintains a marketing database that contains the basic details of individuals who have consented to Highfield sending information about products, qualifications, events or services, as well as general news about the Highfield companies, to them, via email.

Each marketing email that is sent provides you with the ability to unsubscribe from receiving marketing emails at any time. Alternatively, you can opt-out by sending a request specifying your new choice to marketing@highfieldelearning.com.au

We will at times contact you by email with important updates that you must be made aware. We will also on occasion send you communications which we believe will be of legitimate interest to you regarding new products and qualifications, which you will be able to unsubscribe to should you wish.

External Consultants, EQS, SME’s, End Point Assessors, Exam Markers, Suppliers

Highfield engage the services of external freelance consultants and suppliers for various purposes within the company.

It is necessary to obtain and retain personal data for the fulfilment of contracts. We collect this personal data in the capacity of a Data Controller. Data including but not limited to: names, addresses, contact details, professional qualifications, identification documents, bank details – will be held on Highfield Systems and Finance Software.

Contracts are reviewed annually, and inactive partnerships deleted from systems.

It is necessary to share bank details with our bankers to make payments for services, Highfield will always make sure that the details are only processed using secure banking systems.

Highfield will never share this information elsewhere, outside of the company unless required to do so by a regulatory or legal authority.

Website use – tracking and monitoring

Users of Highfield websites should refer to the privacy section of Highfield’s terms and conditions. This provides details on how information that is collected on the website is managed by Highfield.

Our websites and online systems use cookies to distinguish you from other users of our website. For detailed information on the cookies we use please refer to the terms and conditions on the website. We may automatically collect the following information when you visit our website:

  • your IP (Internet Protocol) address, your login information, your browser type, time zone settings, browsers and operating systems used; and
  • information about your visit, such as the pages visited, or documents downloaded.

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

Security

Highfield’s online systems have security measures in place to help protect against the loss or misuse of any data under our control.

When the websites are accessed by users, data traffic is encrypted using up to date secure socket layer (SSL) technology so that it can only be accessed by the end user.

All sensitive information on the website, such as passwords, are encrypted by a proprietary encryption system. All personal data can only be accessed by the relevant end users by way of unique user names and passwords that must be entered when a user logs in to the systems.

Highfield are PCI DSS (Payment Card Information Data Security Standard) compliant. Credit card information is never stored on Highfield’s systems and is only used to authorise the specific transaction through Highfield’s card payment authority and then removed. Under no circumstances will your credit card information be passed to any other third party.

Where we store data

All data in Highfield’s systems is stored on a secure set of servers hosted by our hosting provider. The servers reside in the United Kingdom. Data is frequently backed up and stored in the provider’s backup / disaster recovery facility, which is also in the UK.

This is in a secure server hosting facility with the necessary environmental, physical and technical controls in place to ensure unapproved access is prevented.

Highfield’s email data is stored with Microsoft located in regional data-centres and follows Microsoft standard security and backup processes.

Destruction of physical data

Highfield employees are trained to destroy all personal data securely. Highfield have processes in place to have all paperwork containing personal data securely shredded on site.

Data breach incidents

In line with our regulatory requirements, Highfield has a set of processes for issue and incident management, including data breaches. These processes include the required notifications to be sent to the Information Commissioners Office and to customers. This is reviewed annually and may be subject to change.

General Data Protection Regulation 2018

Highfield has adapted its policies and procedures to ensure it is compliant with the GDPR. This document has been produced to represent our current status and will be reviewed annually and updated as processes are developed.

Under GDPR, individuals have certain rights when it comes to the control of personal data:

The right to be informed. Each individual has the right to be given information about how their data is being processed and why. Highfield have provided this policy to show how we handle your data.

The right of access. Highfield have a duty to comply with the requirements of Subject Access Requests (SAR)

The right to rectification. The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete.

The right to be forgotten. You have the right to ask Highfield to remove your data.

The right to restrict processing. You may restrict processing for a legitimate reason, we would still have the right to hold that information.

The right to data portability. You may be able to obtain the information we hold about you and use it for your own purposes. Conditions apply.

Should you wish to exercise any of your rights above, please email legal@highfieldelearning.com.au stating the following information:

Name
Contact details
Relationship to Subject
Full details of information relating to your request Reason for request and the right being exercised.

You will be asked to verify your identity if you are the subject alternatively you will be asked to provide consent from the subject if you are a representative.

Should we require further information we will contact you.

Your request will be dealt within one month of receipt of your request.

Under the GDPR you have further rights in relation to automated decision making and profiling. Highfield currently only use automated profiling for the purpose of Functional Skills and e Learning requirements, the purpose of this profiling is to determine appropriate skills levels. Should any further automated processes be implemented, the policy will be reviewed and updated.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website. It also allows us to improve our website.

 A ‘Cookie’ is a small piece of information that we store on your computer. Our system will issue cookies to your computer when you access the site. We use the following cookies

  1. Strictly necessary cookies; These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  2. Analytical/performance cookies; These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  3. Functional Cookies; These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  4. Remarketing Cookies; These allow us to recognise your interests, based on the webpages you visit on our website, and allow us to present you with relevant promotions and updates to keep you up to date with Highfield E-Learning. Third party vendors, Google, Facebook, and LinkedIn, use these cookies to serve ads in various places across the internet. If you wish to opt-out of remarketing cookies, simply click on the below links and follow the opt-out processes: 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

NamePurpose
ASP.NET_SessionIdStores server-side, user-specific data relating to a current browsing session.
_utmaThese are first party cookies for Google analytics and track how many times a visitor has been to the site.
_utmb / _utmcb – c are a pair and work together to calculate how long a visit takes – b takes a time stamp of when a user enters a site – c takes a time stamp of when the user leaves – b expires at the end of the session – c waits 30mins and then expires.
_utmb / _utmcKeeps track of where the visitor came from – what search engine used – what link the user clicked – what key word the user used and where they are in the world.
  • Additional Cookies – used when registered Centres log to the websites
NamePurpose
HABCUserIDStores a unique identifier to allow the site to remember a user’s identity.
HABCCartIdStores a unique identifier to allow the site to remember purchase details.
RoleIDStores a unique identifier of the current logged in user’s role to ensure that the correct information is presented to them.
CentreIDStores a unique identifier to allow the site to remember a centre’s identity.
CentreNumberStores the centre registration number to allow the site to remember a centre’s identity.
TutorNumberStores the tutor registration number to allow the site to remember a tutor’s identity.
InternalVerifierNumberStores the Internal Verifier registration number to allow the site to remember an Internal Verifier’s identity.
TutorIDStores the unique identifier to allow the site to remember a tutor’s identity.
 Stores the unique identifier to allow the site to remember an Internal Verifier’s identity.
RoleOptionStores the designated role of the current logged in user to ensure that the correct information is presented to them.
HABCLastProductsViewedStores details of the last products viewed by the user to allow relevant information to be presented.

 This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including “strictly necessary” cookies) you may not be able to access all or parts of our website. 

You can remove cookies from your computer at any time by going into the settings in your browser and deleting the browsing history and cookies stored. The exact location of this setting will depend on your browser of choice.